FAQs and Help


1. Is this store managed by the official WKF?

Yes this website is entirely managed by the official WKF team. If you have any further question or problem you can contact us at:



1. What Payment methods can I use to pay my order at WKF Store? 

You can use any of the payment methods listed below to pay for your order. Your details are safe with us as we take security very seriously.


We take fraud very seriously so all credit and debit card holders are subject to validation and authorization by both us and the card issuer.

2. When will I be charged for my order at WKF Store?

If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorized, payment will not be taken, and we'll email to let you know that your bank or card issuer wouldn't authorize the payment.

3. What can I do if the payment for my order at WKF Store is declined?

  • Check the card details on your WKF account to make sure the information is correct, e.g. the expiry date, card type or your billing address.
  • Make sure you enter the security code correctly - that's the three digit number on the back of your card.
  • Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them.
  • If you've checked all of the above, try paying with another card.

If you've tried all these and are still having problems, contact our Customer Care Team with as many details as you can about the issue - including any error messages you receive and we'll try to resolve it as soon as we can.

We're unable to replace your order for you or amend the details to a new card. If you still wish to receive your items, you'll need to place a new order with us.


1. I’ve been overcharged for my order at WKF Store, what should I do?

We're sorry if you've been charged more than you were expecting for your order.

There are a couple of reasons why it may appear you've been charged more than you were expecting.

Step 1: Check your currency

We charge you in the currency that is selected at the checkout when you place your order. If your local currency is different to the currency you selected at the checkout then your bank will convert the amount using their exchange rate.

Step 2: Check your promo code

If you've used a promo code on your order, the discount may not apply to all of the items in your basket. There are certain exclusions with some promo codes and you can find these in the terms and conditions that would have been included when you received the code.

Step 3: Contact us

If you still believe you've been overcharged for you order, then please contact us by using the options at the bottom of this page and we'll look into it further for you.

2. What is Sales Tax?

Sales Tax is charged on items shipped to your country. 

You won't have to pay Sales Tax on Gift Vouchers or Premier Delivery but you may have to pay Sales Tax on any shipping charges you pay.

How much is sales tax?

Sales tax is calculated on the total of your order, after discount. The amount of tax charged to your order depends on your shipping address. The tax is calculated based on state rates and the items you are purchasing. We'll always show you how much Sales Tax you'll be charged when you go to checkout.

The Sales Tax shown at checkout will be for your default address so this may change if you change your shipping address.

What happens if I return my order?

If you return your item for a refund the Sales Tax will also be refunded back to your original payment method.

3. How can I get a promo code to use against an order?

We'd suggest that you check out the website, as we often have really great promos running that you can benefit from.

If it's a promo code that you're after - we send out promo codes to our customers in our newsletters. Sometimes you'll spot a code on Instagram or Facebook or the banner on our website too - keep your eyes peeled.

4. What currencies can I use to place an order?

You can pay in euros, Australian dollars, British pounds, Canadian dollars, Danish krones, Hong Kong dollars, Japanese yens, New Zealand dollars, Singapore dollars and US dollars.

When you come to pay for your order, you'll be charged in the currency you have selected.

5. When will I be charged for my order at WKF store?

If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorised, payment will not be taken, and we'll email to let you know your bank or card issuer wouldn't authorise the payment.

Please remember that even if a payment isn't authorised, it may look like ASOS has still taken the money as some card issuers may still reserve the money, for a short period of time.


1. How can I get an invoice for my order at WKF Store?

There’s no need to get an invoice. Once you have purchased a product, you’ll receive it in your email.

2. What should I do if my order hans’t been delivered yet?

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.

You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account’ and click ‘Track This Order’.

Your tracking link will be able to provide up to date information on the status of your order.

If your estimated delivery date has passed and you haven’t received your order, please get in touch with us by sending an email to hello@wkfstore.com

3. What shipping methods do you have? 

Depends on the country, the shipping costs will change. 

4. What happens to my order if I'm not in when it arrives?

Someone needs to be in when your parcel is due to be delivered as we may need a signature. However, don’t worry if this isn't possible as our delivery partner usually tries to deliver more than once.

Alternatively they'll leave a card confirming that they've either left it with a neighbour, left it in a safe place, when they will try to re-deliver or give you details on how to collect it.

If your order was placed on our Next-Day or Precise delivery services, you may be presented with some additional in-flight delivery options including selecting your 1-hour delivery window, changing your delivery date, requesting leave with neighbour, requesting leave safe, and requesting collect from a Pickup shop. Follow My Parcel GPS tracking is provided, so you'll know exactly when to expect your delivery. 


1. What is our Return Policy?

Returned products:
We suggest you to contact us at hello@wkfstore.com before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are not accepted.

Problem Product:
If you notice an issue on the products or anything else on the order, please get in touch with us by sending an email to hello@wkfstore.com to claim the products.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received.
Claims deemed an error on our part are covered at our expense. Once a problem product has been confirmed by us, we will send you the refund or a replacement. There is no need to return the problem products.

Packages Lost:
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

Wrong Address:
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.


1. How do I know that I’m buying a genuine product?

At WKF, we only stock genuine and authentic items.

However, if you're not entirely happy with your item, you’re welcome to return it to us for a full refund. All you need to do is complete the returns note which was included with your order and send it back to us. 

2. Do you have a store I can shop at?

For now, we don’t have any shop but we hope that the shopping experience on our website is enough for you.


1. How do I unsubscribe from WKF emails/ texts?

If you no longer wish to subscribe to WKF newsletters, you can unsubscribe simply by clicking on the unsubscribe link in one of our newsletters.

2. Do I have create an WKF account to place an order?

No, there’s no need, but it’s recommendable. It’s simple to do and allows you to order easily without having to fill in your details every time you shop with us.

You will also receive benefits such as order tracking, regular newsletters, and exclusive discount/promos and special offers.

You can join now, or you can start shopping straight away and set up your account when you check out - whichever suits you best.

Just follow the easy steps on screen and remember to have your payment and address details to hand.

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